Two kinds of testing: 

  • First impressions testing: let the user interact with the product, see if the user understand what the product does, how it's organised, how it works, what is the purpose, etc.
  • Task testing: ask the user to do something and then watch how well they did it.


  • Find usability issues while evaluating the product inside the usability test;
  • Verify hypotheses provided by the usability reviewer.


User Experience:

  • Beginner User
  • Medium User
  • Experimented User

User Rights:

  • User (Simple)
  • Administrator (Advanced)
  • Developer

Screening questions: 

  • Male / Female
  • Age: 18-30, 30-50, 50+
  • Employment: full-time | student
  • Technology: pc at home, internet usage of minimum 2 hours a day;
  • Online activity: familiar with internet collaboration (comments), reading online articles, usage of different applications, etc.
  • Technology interest


  • Users:
    • Creating, editing and retrieving documents
      • WYSIWYG vs. Syntax
    • Finding and opening applications
    • Customising their user (profile, groups, workspaces, applications, etc.)
    • Communication / Social / Collaboration
  • Administrators:
    • Managing users
    • Customising the product (logo, colortheme, applications, etc.)
  • Developers:
    • Creating applications
  • Other:
    • Installing the product
    • Upgrading the product

Scenario Process


  • What participants liked
  • What problems did they found
    • Priority
      • Critical issues
      • Medium issues
      • Minor issues
    • Category
      • Navigational
      • Performance
      • Multitasking
      • Guidance



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