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• Usability Scenario #2

Description

• Types
• Users
• Features
• Scenario Process
• Report

Types

Two kinds of testing: 

• First impressions testing: let the user interact with the product, see if the user understand what the product does, how it's organised, how it works, what is the purpose, etc.
• Task testing: ask the user to do something and then watch how well they did it.

Purposes: 

• Find usability issues while evaluating the product inside the usability test;
• Verify hypotheses provided by the usability reviewer.

Users

User Experience:

• Beginner User
• Medium User
• Experimented User

User Rights:

• User (Simple)
• Administrator (Advanced)
• Developer

Screening questions: 

• Male / Female
• Age: 18-30, 30-50, 50+
• Employment: full-time | student
• Technology: pc at home, internet usage of minimum 2 hours a day;
• Online activity: familiar with internet collaboration (comments), reading online articles, usage of different applications, etc.
• Technology interest

Features

• Users:
  • Creating, editing and retrieving documents
    • WYSIWYG vs. Syntax
  • Finding and opening applications
  • Customising their user (profile, groups, workspaces, applications, etc.)
  • Communication / Social / Collaboration
• Administrators:
  • Managing users
  • Customising the product (logo, colortheme, applications, etc.)
• Developers:
  • Creating applications
• Other:
  • Installing the product
  • Upgrading the product

Scenario Process

• Introduction
• Let the participant introduce himself
• Tasks and Questions
• Survey
• Thank you

Report

• What participants liked
• What problems did they found
  • Priority
    • Critical issues
    • Medium issues
    • Minor issues
  • Category
    • Navigational
    • Performance
    • Multitasking
    • Guidance